Every relationship needs trust as fuel to survive and thrive. There are some obvious skills that counselors need to master. The first and foremost is active listening. Paraphrasing of obtained data and asking about clarification indicate to the customer that we understand the case if we do not. Additional questions convince individuals that we care and we would like to understand the issue perfectly. Significant role have here non-verbal communication. Our tone of voice, behavior, and gesticulation should support every area of unconscious communication. Congruence, constant unconditional positive regard at each stage of conversation will significantly beneficial the outcome to our college.
3 Describe the skills required to establish a working relationship. (AC 2.1)
