Obtained feedback changes the perspective and helps to reflect on circumstances from a different angle. All human beings are prone to biases. Feedback has a significant role in changing perspective and helps to discover a different point of view. Feedback and reflection may lead to improve workshops. Johari Window exercise provide a interesting insight into perception how we see our self and how see us others. This kind of tool may be use to change perspective and help to understand how potentially bias we are.
In general positive feedback given lead to rise confidence in our abilities. If feedback is negative it may rise our awareness about gap in our skills. Therefore, those blind spots may be addressed. Not pleasant feedback definitely will address areas that need development.
Feedback may be served not exclusively by customers it may be done by supervision. On each single stage of interaction feedback should be treat as signage and influence further actions.