Archiwa Interactive process - Marcin Kryński's blog

Egan’s Skilled Helper Model is useful to aid and may be used on every single stage of the conversation. There is some leading question however the meritum of conversation is to recognise customer issue and successfully resolve the particular case. Counselling skills are adopted in many ways. The interactive process is the process of collaboration between individuals with coaches. Therefore, it can not be dry rather must be established on the friendly relationship. Under the current pandemic scenario probably we will not have a chance to work with our customers face to face from the first meeting. It seems to be very important to use our voice as attractiveness to customers. The chance that we will counselling the customer by typing text on a keyboard is currently relatively low. Firstly, I will demonstrate friendly approaches to each individual. The first contact on the phone seems to be normal practice.

With each singular case we can work according to Egan’s Skilled Helper Model. Active listening is the most important factor to establish a report.

According to Question 4 the process is divided into three main stages.

Stage 1

In progress of session with customer I will ask paraphrase individual words to convince them that I perfectly understand the sense of their words. I will ask questions about emotion experienced with the event. I will ask about additional details about other people or details of place. I would like to put a patient into a situation and become an active member of past to visualise condition as perfectly as I can with my customer. So I will ask questions like. What was that like? What whether condition was there? I will refer also to time perception of events when it is appropriate. I will ask multi question to clarifying. I will convince a customer to reflect on occurrences with open questions. Finally we will summarising the event to establish perspective and assess the impact of situation. After summarising we will move to challenging the individual. We will try to find different perspective to and examine past occurences from different perspective. For example. The question, How other person think about situation is important. We will try to distance patient from past occurences by asking how other react or think. It will help to separate customer ego from emotional event. Therfore, help to lower emotional reaction to situation. In this stage we should challenge all negative thoughts or belives associated with situation. We also should put prospect attation to indify the ingriedients of situation that influencall role was the strongest. We whould supportivlly explore all patterns and connection and encourage customer with positive regards about his/her strengths. After figure out of main issues. We can focus on those areas and prioritasing it. We may ask a question like. What was the most important for you in all of this? If we know what we dealing with we may move to brainstorm ideas. We should strongly encourage customer to elaborate about possible solutions thus, those are unconsciously the best solutions. On this stage the best question is from category. If you will have a magic wound to change everything what it will be like? If miracle happened what your live will look like? Visualization and exploring positive outcomes on many different instances will provide positive feedback to introduce changes in reality. We moved now to identifying goals to work out. Leading question like; What is your goal? As well as providing realistic feedback to solution will be helpful to build correct ation plan. Goals should be realistic and achievable. What are the benefits of this action?, What are long term lasting effect of this action? Brainstormed ideas may be used as a background to encourage patient to looking additional support. Hormones of oxytocin injected to our system when we collaborate together or aim in the same direction build not just only physical but also chemical incentive. Therefore, twelve steps programs are build on oxytocin future. Action plan should be precise and measurable. We should support customer with selected strategies. The deadlines in action plan may provide necessity of urgency and therefore may be appropriate way for some individuals to set deadline.

One particular story came into my mind when I started to think about ut conversation where I applied most of my counseling skills. In that period of time, I even did not know that those kinds of skills may be described as counseling skills. The case was associated with my friend’s traumatic experience we talk much time about the issue but he insist to normal conversation. Thus, his talk on the phone or online is unreal he stated many times previously that bots called to people. The situation had the place almost one decade ago. No matter how far away in the time it was. I would like to describe how I adopt counseling skills and suit these into the interactive process. When we finally met. We sit and start to plan how our nights should look like. First I used active listening to understand that drinking alcohol is not the best option thus, my friend start to suffer from severe alcohol addiction. He did not mention it when we spoke on the phone. But he did when we finally took a place on a comfortable couch. Perversely I started to paraphrase his words. It did not miss it. He said:

-Marcin do not feed me with this psychological ^&%$&*(^$

I hang my voice on an empty peg of silence and let it grow.

And we both start to laugh. This conversation just begins but for those familiar with NLP paraphrasing becomes just an appetizer to stronger canons. Those were anchors patterns used to induce a desirable state of mind in seconds. Old friends play manipulation games in a fair match where everyone is trained enough to not get unfair advantages.

-Fair enough!

I said with mischievous satisfaction.

When he finally convince that he attend 12 step program I cheerleading him:

-Mate is the best choice ever!

Active listening and paraphrasing his own word help me to congruent good mood even we decided to not have alcohol tonight.

We start to reflect and validate feelings both of us gave each other a nice dose of empathy. We start to synchronize as metronomes do. Synergy and cooperative spirit start to arise overcoming previous competitiveness’ it leads us to the idea of conducting the examination. We decide to examine how many old friends we can download on our couch tonight.

Together we start to type telephone numbers from an old diary. We were surprised that some of those landline numbers actually exist. After the first three, we finally reach our old friend. The previously prepared tactic to convince old friends to come was quite simple we ask three closed questions in a row. Those questions had one good answer and this answer was yes. Why do we use the closed question to convince others? Quite simple if you agree with something that was in the past and become fact soften ability to say no to another question in a row. So we adopt closed questions as a tool to convince others to join us. This mechanism perfectly works when we ask about small favours in the beginning and finally we ask somebody to do for asking something huge. If we will ask about a big issue first the proposition probably will be rejected. In this case, I and my friend adopted one of social engineering techniques to persuade others.

This short story rererelease pectrum of techniques and methods implemented in in the interactive process. However it is relfection. We had a cleaa r goal to spend the interesting evening playing in old computer games. The night finished with a few old friends sitisittingether on the couch and chatting till morning came.

5 Describe ways that you have integrated counselling skills into an interactive process. (AC 4.1)

5 Describe ways that you have integrated counselling skills into an interactive process. (AC 4.1)