Real interest in other individuals. General interest in people and helpful attitude.
A non-judgemental approach. Patients should be convinced that any shared behaviour or information will not be judged or criticised. The competencies of the counsellor are to adjust and manage their responses in a polite way.
Acceptance. Is essential thus counsellor provide unconditional positive regard. Each patient must be accepted and respected for who they are. Acceptance is circled no matter of positive or negative emotions or thoughts shared.
Active listening. Counsellors should encourage individuals to keep talking. The active listening congruent individual that they are understood and their thoughts are clearly expressed.
Communication skills. It is a wide batch of skills where the main recipe for success is questioning skills as well as summarising. In addition, reading body language is important.
Empathy. The ability to be in somebody else skin is important thus, it helps to not just understand the individual point but to melt with it. For some sensitive counsellors, it may be a potential threat to their well being. However, this competence should be on top of the counsellor list.
Flexibility. As an ability to adjust to specific customer requirements and/or attitudes. Counsellors need to bear in mind that a universal approach to every single customer does not exist. Moreover, that approach should be prepared and suited to individual skin. Flexibility as a competency is important thus behavioural twins do not exist in our reality.
Multi-culti competency. Counsellors should be conscious of different cultural backgrounds and attitudes presented in those cultures. Therapists should also recognise the limitation of cultural constraints and know what is acceptable and what is not.
Problem-solving. Tools and skills to find an effective solution in every situation should be available in counsellors toolbox as first aid to individuals. Problem-solving skills may be transferable if we decide to learn individuals how may use them to resolve their own cases.
Rapport-building skills. Building rapport is paramount to maintain trust and help relationships to thrive. Lack of rapport will lead to failure. These kinds of competency seem not to be easily achieved but it is highly desirable.
Competency to maintain resilience patience and humility. Each professionalist works intensively with individual thoughts and emotions that may be under the intensive influence. Being emotionally resilient is important to understand own limits and own capability.
Understanding confidentiality and professional boundaries. Counsellors need to observe ethical rules to not reach legal constraints of relationships. Counsellors should not project their self projections to customers and do not influence individuals’ decisions.
Self-awareness is the competency that helps counsellors to ensure that their own biases, attitudes, beliefs, etc can be maintained with the usage of counselling skills. Self-awareness helps to identify strengths as well as weaknesses areas for further development.