Egan’s Skilled Helper Model is useful to aid and may be used on every single stage of the conversation. There is some leading question however the meritum of conversation is to recognise customer issue and successfully resolve the particular case. Counselling skills are adopted in many ways. The interactive process is the process of collaboration between individuals with coaches. Therefore, it can not be dry rather must be established on the friendly relationship. Under the current pandemic scenario probably we will not have a chance to work with our customers face to face from the first meeting. It seems to be very important to use our voice as attractiveness to customers. The chance that we will counselling the customer by typing text on a keyboard is currently relatively low. Firstly, I will demonstrate friendly approaches to each individual. The first contact on the phone seems to be normal practice.

With each singular case we can work according to Egan’s Skilled Helper Model. Active listening is the most important factor to establish a report.

According to Question 4 the process is divided into three main stages.

Stage 1

In progress of session with customer I will ask paraphrase individual words to convince them that I perfectly understand the sense of their words. I will ask questions about emotion experienced with the event. I will ask about additional details about other people or details of place. I would like to put a patient into a situation and become an active member of past to visualise condition as perfectly as I can with my customer. So I will ask questions like. What was that like? What whether condition was there? I will refer also to time perception of events when it is appropriate. I will ask multi question to clarifying. I will convince a customer to reflect on occurrences with open questions. Finally we will summarising the event to establish perspective and assess the impact of situation. After summarising we will move to challenging the individual. We will try to find different perspective to and examine past occurences from different perspective. For example. The question, How other person think about situation is important. We will try to distance patient from past occurences by asking how other react or think. It will help to separate customer ego from emotional event. Therfore, help to lower emotional reaction to situation. In this stage we should challenge all negative thoughts or belives associated with situation. We also should put prospect attation to indify the ingriedients of situation that influencall role was the strongest. We whould supportivlly explore all patterns and connection and encourage customer with positive regards about his/her strengths. After figure out of main issues. We can focus on those areas and prioritasing it. We may ask a question like. What was the most important for you in all of this? If we know what we dealing with we may move to brainstorm ideas. We should strongly encourage customer to elaborate about possible solutions thus, those are unconsciously the best solutions. On this stage the best question is from category. If you will have a magic wound to change everything what it will be like? If miracle happened what your live will look like? Visualization and exploring positive outcomes on many different instances will provide positive feedback to introduce changes in reality. We moved now to identifying goals to work out. Leading question like; What is your goal? As well as providing realistic feedback to solution will be helpful to build correct ation plan. Goals should be realistic and achievable. What are the benefits of this action?, What are long term lasting effect of this action? Brainstormed ideas may be used as a background to encourage patient to looking additional support. Hormones of oxytocin injected to our system when we collaborate together or aim in the same direction build not just only physical but also chemical incentive. Therefore, twelve steps programs are build on oxytocin future. Action plan should be precise and measurable. We should support customer with selected strategies. The deadlines in action plan may provide necessity of urgency and therefore may be appropriate way for some individuals to set deadline.